Preferred Health Systems Upgrades Content Management And Workflow Processing
Preferred Health Systems, one of the largest health care insurance and provider networks in Kansas, is upgrading its document management and workflow system to SunGard's EXP Macess, a leading enterprise content management and workflow system. Preferred Health Systems chose SunGard's EXP to introduce more automated processes, advanced integration, optimization and workflows into the company's claims management and call center departments in order to improve customer service and communication between departments.
Kyle Bayliff, director of information services at Preferred Health Systems, said, "Our goal is to offer as much flexibility as possible to our membership and employer groups, and SunGard's EXP gives us the ability to build that flexibility into our process and systems through integration. SunGard's open platform, user-defined workflow and process management will help us to achieve greater efficiencies and improve quality of service in our claims management and call center workflow."
Jason Ingram, president of SunGard's workflow and business processing business, said, "SunGard's EXP integrates and streamlines processes while replacing complexity with automation. This helps organizations like Preferred Health Systems improve the way their clients and employees interact with information and with each other, helping them to meet their goals for efficiency and service."
Since the mid-1990s, Preferred Health Systems has used SunGard's EXP Macess predecessor product, I-MAX, for document management and workflow. A thorough vendor review process and SunGard's successful conversion rate were factors in its decision to upgrade to EXP.
About Preferred Health Systems
Preferred Health Systems provides health benefits, products, and services through member, employer, physician, community, and hospital alliances. The privately held company is a wholly owned subsidiary of Via Christi Health System and is comprised of four companies each offering its own products and services. Based on enrollment, Preferred Health Systems is the second largest health plan in Kansas. For details, visit www.phsystems.com.
About SunGard EXP
SunGard EXP helps empower large organizations to capture, manage, store and deliver content in order to automate workflow, enhance processes, track productivity, promote collaboration and deliver time-sensitive client communications. EXP features industry-leading technologies to create a comprehensive, single-source solution for the enterprise content management industry. Offering single department to enterprise-wide solutions, EXP uses a proven implementation methodology that helps ensure the predictability of results. Visit us at www.sungard.com/exp.
About SunGard
With annual revenue of $5 billion, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies. Visit SunGard at www.sungard.com.