News | March 6, 2018

VenueNext Partners With Yale New Haven Health To Improve The Patient And Guest Mobile Experience Across Its Hospitals


VenueNext, the industry-leading venue technology platform company, today announced its continued push into the healthcare market with new customer Yale New Haven Health, the primary teaching hospital for the Yale School of Medicine. VenueNext’s award-winning technology platform will be deployed across all of the Yale New Haven Health hospitals and ambulatory services, and a new, all-in-one mobile app will connect patients and guests to hospital to improve their experiences.

“This partnership with Yale New Haven Health marks our continued growth in the healthcare market with customers that are looking to provide patients and guests a mobile-first experience when visiting their hospitals,” said John Paul, CEO and founder of VenueNext. “We are grateful for the opportunity to work with Yale New Haven Health to create a more cohesive mobile app experience that can make their patients’ hospital visits less stressful while providing valuable data insights that can help the hospital improve its patient and guest satisfaction.”

VenueNext will work with Yale New Haven Health to integrate the hospital’s multiple mobile apps into a new single app which will connect consumers, patients and visitors to health system services and information they need to support their care experience; including managing their personal health information through the Epic MyChart* patient portal; enabling online check-in and wait time transparency for affiliated urgent cares through Clockwise.MD by DocuTAP; providing real-time feedback via Humm; and more.

“All of us at DocuTAP believe on-demand services are the future of healthcare and that the patient experience is vitally important,” said Eric McDonald, CEO of DocuTAP. “Those beliefs align nicely with what Yale New Haven Health is doing and we couldn’t be more excited about this partnership.”

“Humm looks forward to building upon its relationship with Yale New Haven Health and to providing additional feedback channels from patient to provider through its partnership with VenueNext,” said Bernard Briggs, CEO and founder of Humm. “As patients speak about their care experience through these feedback channels, Humm creates the opportunity for providers to recover each dissatisfied patient live, in the moment, and provides the data and tools to manage improvement of the organization’s people, process and product.”

To learn more about VenueNext for Healthcare, please watch a short video on how it works.

*MyChart is a registered trademark of Epic Systems Corporation

About VenueNext:

VenueNext is a technology company on a mission to transform the way guests experience a venue on their smartphone. VenueNext’s platform ties together operational systems in a venue and builds customized mobile apps for visitors to access services that make their visit more convenient and enjoyable. Its platform generates valuable data that provide venue owners real-time insights to make better informed data-driven business decisions. The company’s platform has been adopted at venues in the Major League Sports, Hospitality and Healthcare markets. The privately held company was founded in 2013 and has offices in Silicon Valley, San Francisco and New York.

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